Terms of Service

These Terms of Service ("Terms") govern your access to and use of the Migrafy website and WhatsApp commerce automation platform (the "Service"). By creating an account, connecting a WhatsApp number, or otherwise using the Service, you agree to these Terms.

If you are entering into these Terms on behalf of a company, you confirm that you have authority to bind that company.

Migrafy connects your store to WhatsApp: it publishes your product catalog, captures orders placed in chat, and runs automations such as order confirmations, payment links, stock sync, and shipping updates. It supports Coexistence, allowing automated flows and your human agents to operate on the same WhatsApp number.

We may add, change, or remove features over time. We will not materially reduce core functionality of a paid plan during a billing period without notice.

You must provide accurate account information and keep your credentials secure. You are responsible for all activity under your account. You must be at least 18 years old and use the Service for legitimate business purposes.

The Service depends on the WhatsApp Business Platform operated by Meta. Your use of WhatsApp through Migrafy is additionally subject to Meta's applicable terms and policies, including the WhatsApp Business Messaging Policy and Commerce Policy.

You are responsible for complying with those policies. Meta may suspend, restrict, or ban a number for violations, and such actions are outside our control.

You agree that you will not:

• Send unsolicited or bulk messages to people who have not opted in;
• Sell products or services prohibited by law or by Meta's Commerce Policy;
• Misrepresent your business identity or impersonate others;
• Upload unlawful, infringing, deceptive, or harmful content through the Service;
• Attempt to reverse engineer, disrupt, or gain unauthorized access to the Service;
• Use the Service to violate any applicable law, including consumer protection and data protection law.

You are responsible for the accuracy of your catalog, pricing, stock, and for fulfilling orders placed through the Service.

Paid plans are billed in advance on a monthly basis unless otherwise agreed. Fees are non-refundable except where required by law. You may cancel at any time; cancellation takes effect at the end of the current billing period.

WhatsApp conversation charges are set and billed separately by Meta and are not included in Migrafy subscription fees. We may change our prices with at least 30 days' notice.

You retain ownership of your business data and your customers' data. You grant us a limited licence to process that data solely to provide and improve the Service. Our handling of personal data is described in our Privacy Policy.

As the controller of your customers' data, you are responsible for providing required notices and obtaining any necessary consents.

The Service, including its software, design, and branding, remains the property of Migrafy and its licensors. These Terms do not transfer any ownership rights to you beyond the limited right to use the Service.

We aim to keep the Service available and reliable but do not guarantee uninterrupted operation. Maintenance, third-party outages (including WhatsApp), and events beyond our reasonable control may affect availability. Service levels, where offered, are described in your plan.

We may suspend or terminate access if you materially breach these Terms, fail to pay fees, or use the Service in a way that creates legal or security risk. You may stop using the Service at any time. On termination, your right to use the Service ends and we will delete or return your data as described in the Privacy Policy.

The Service is provided "as is" and "as available". To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will meet your requirements or be error-free.

To the maximum extent permitted by law, Migrafy will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or business opportunities. Our total aggregate liability arising out of or relating to the Service will not exceed the amounts you paid to us in the twelve months preceding the event giving rise to the claim.

You agree to indemnify and hold Migrafy harmless from claims, damages, and expenses arising from your use of the Service, your content, your products, or your breach of these Terms or of applicable law.

We may update these Terms from time to time. We will revise the "Last updated" date above and, for material changes, provide notice through the Service or by email. Continued use after changes take effect constitutes acceptance.

Questions about these Terms? Email us at [email protected].